Support and Troubleshooting

Why is my Betta heading straight into a wall and not turning away?
If your Betta is driving straight into a wall without turning, it’s usually related to the front ultrasonic sensors or the operating mode. Here’s what to ch...
Tue, 23 Dec, 2025 at 1:55 PM
Why is my Betta spilling debris or why does debris come back out of the unit?
If your Betta is spilling debris, this is usually temporary and happens while the unit is still stabilizing in the water. Here’s what you can try: All...
Tue, 9 Dec, 2025 at 4:05 PM
Why is my Betta showing flashing red lights and the propeller isn’t working?
Flashing red lights typically indicate low sunlight or a low battery. This is normal and doesn’t necessarily mean your Betta is malfunctioning. Here are a f...
Tue, 9 Dec, 2025 at 4:05 PM
Why are my Betta’s lights flashing red and green at the same time?
If your Betta’s lights are flashing red and green together, it typically indicates an issue related to the propellers or the red gear motor that drives the ...
Tue, 9 Dec, 2025 at 4:05 PM
My remote control isn’t working — how do I pair it with my Betta?
To pair your Betta’s remote control with your Betta, first make sure the remote has working batteries (2x AAA). Turn your Betta off, keep the remote close b...
Tue, 9 Dec, 2025 at 4:05 PM
Why is my Betta’s basket “wheel” (impeller) no longer spinning?
If the basket’s wheel or impeller has stopped spinning, it’s usually due to a blockage or misalignment. Here’s what to check: Turn Off and Remove the ...
Tue, 9 Dec, 2025 at 4:05 PM
Why is my Betta’s motor making a loud or unusual noise?
A loud or unusual motor noise usually means one or more motor components may be worn, damaged, or nearing the end of their lifespan. Replacing the affected ...
Tue, 9 Dec, 2025 at 4:05 PM