Support and Troubleshooting
A blinking red light usually means your Betta isn’t receiving enough sunlight to charge properly. Betta relies on direct sunlight, and during fall and winte...
Tue, 9 Dec, 2025 at 4:04 PM
For safety reasons, you should not swim while your Betta is operating in the pool. Please remove the unit before entering the water.
Tue, 9 Dec, 2025 at 4:04 PM
If the water flow from your pool’s skimmer or filter pump is strong, Betta may occasionally get pulled toward the opening and have trouble freeing itself. T...
Tue, 9 Dec, 2025 at 4:05 PM
Betta is designed to stay in the pool 24/7 and continuously clean the water’s surface. You may turn the unit off at night if you prefer, and you can either ...
Tue, 9 Dec, 2025 at 4:05 PM
You can try raising or lowering your pool’s water level to help Betta avoid the overhang. Another option is to attach a small foam noodle to the front of th...
Tue, 9 Dec, 2025 at 4:05 PM
The white residue is caused by minerals and pool chemicals that naturally accumulate on the solar panel over time. It does not affect Betta’s cleaning perfo...
Tue, 9 Dec, 2025 at 4:05 PM
If your Betta is moving in circles, the issue is usually caused by either a faulty propeller or a front ultrasonic sensor problem. Check the Propeller...
Tue, 9 Dec, 2025 at 4:05 PM
Betta’s power switch is magnetic, and sometimes it can remain stuck in the ON position. Try toggling the switch between ON and OFF a few times to help reset...
Tue, 9 Dec, 2025 at 4:05 PM
No — the battery in Betta is not user-replaceable. If you experience any battery issues, the unit will need to be sent in for repair or replacement. Betta’s...
Tue, 9 Dec, 2025 at 4:05 PM
Yes. Betta is fully waterproof and can run during rain, or under fountains and waterfall-style pool decorations.
Tue, 9 Dec, 2025 at 4:05 PM