Support and Troubleshooting

Why doesn’t my Betta hold a charge, won’t charge, or shows signs of a degraded or dead battery?
A blinking red light usually means your Betta isn’t receiving enough sunlight to charge properly. Betta relies on direct sunlight, and during fall and winte...
Tue, 9 Dec, 2025 at 4:04 PM
Can I swim with Betta in the water?
For safety reasons, you should not swim while your Betta is operating in the pool. Please remove the unit before entering the water.
Tue, 9 Dec, 2025 at 4:04 PM
How do I stop my Betta from getting stuck at the pool skimmer or filter pump?
If the water flow from your pool’s skimmer or filter pump is strong, Betta may occasionally get pulled toward the opening and have trouble freeing itself. T...
Tue, 9 Dec, 2025 at 4:05 PM
Do I need to turn my Betta off or take it out of the pool at the end of each day, or during very hot or cold weather?
Betta is designed to stay in the pool 24/7 and continuously clean the water’s surface. You may turn the unit off at night if you prefer, and you can either ...
Tue, 9 Dec, 2025 at 4:05 PM
My pool has a lip/overhang on the wall and Betta gets stuck under it. What can I do?
You can try raising or lowering your pool’s water level to help Betta avoid the overhang. Another option is to attach a small foam noodle to the front of th...
Tue, 9 Dec, 2025 at 4:05 PM
What is the white residue on the top of my Betta’s solar panel, and should I do anything about it?
The white residue is caused by minerals and pool chemicals that naturally accumulate on the solar panel over time. It does not affect Betta’s cleaning perfo...
Tue, 9 Dec, 2025 at 4:05 PM
Why is my Betta moving in circles?
If your Betta is moving in circles, the issue is usually caused by either a faulty propeller or a front ultrasonic sensor problem. Check the Propeller...
Tue, 9 Dec, 2025 at 4:05 PM
Why does my Betta stay ON even when the switch is OFF?
Betta’s power switch is magnetic, and sometimes it can remain stuck in the ON position. Try toggling the switch between ON and OFF a few times to help reset...
Tue, 9 Dec, 2025 at 4:05 PM
Can I replace the battery in my Betta on my own?
No — the battery in Betta is not user-replaceable. If you experience any battery issues, the unit will need to be sent in for repair or replacement. Betta’s...
Tue, 9 Dec, 2025 at 4:05 PM
Can my Betta operate in the rain or travel under fountains or waterfall features?
Yes. Betta is fully waterproof and can run during rain, or under fountains and waterfall-style pool decorations.
Tue, 9 Dec, 2025 at 4:05 PM