Trouble Shooting

How to stop Betta from getting stuck at the skimmer (filter pump)?
To address the issue, consider reducing the water flow to the above-ground skimmer and diverting more pump power towards bottom suction, allowing Betta to h...
Tue, 7 May, 2024 at 6:04 AM
My Betta is new and it is not collecting any debris. What should I do?
When your new Betta initially floats slightly higher in the water, it may not efficiently collect debris. Typically, this adjusts naturally after the Betta ...
Thu, 23 May, 2024 at 7:32 AM
The debris come back out from my Betta. What should I do?
Initially, your new Betta might float a bit higher in the water, which can cause debris to escape. Usually, after 1 to 2 weeks in the pool, the Betta will a...
Thu, 23 May, 2024 at 7:32 AM
Do I need to turn the unit off and take it out of the pool at the end of the day?
No, just leave it floating in the pool. No need to switch OFF either. If the flashing LEDs bother you when Betta keeps working into the night, you can switc...
Sat, 19 Feb, 2022 at 3:06 PM
Betta seems to be out of charge. Do I need to take it out of the pool and leave it in some bright spot with good direct sunlight to charge it?
No, Betta is a smart unit and it manages the charging by itself. As long as there is an area in the pool that has good direct sunlight during the day, Betta...
Sat, 19 Feb, 2022 at 3:24 PM
Betta stopped moving and seems not working. What should I do?
Most likely you would need to do nothing unless the robot gets tangled with the floating vacuum tube in its path or gets stuck in some tight corners. It wil...
Fri, 18 Feb, 2022 at 2:50 PM
The top panel of Betta has some white residue. What should I do?
The residue is from chemicals and minerals in the pool water. It does not really have much impact on the operation of Betta or its solar charging capability...
Fri, 18 Feb, 2022 at 2:51 PM